Mega IT Stores has been a trusted name in South Africa’s IT landscape since 1999. We’re a one-stop shop for all your technological needs, whether you’re a seasoned professional seeking a powerful upgrade or a home user just getting started.

Our core passion lies in offering high-quality certified refurbished equipment. We take pride in our meticulous refurbishment process, ensuring each device meets our stringent standards for performance and reliability. This allows us to provide exceptional value to our customers, making top-tier technology accessible to a wider audience.

However, we understand that needs vary. That’s why we also offer a wide selection of brand new IT equipment from industry leaders like Dell, HP, Lenovo, and Acer. This ensures you can find the perfect solution, whether you’re looking for the most cutting-edge technology or a reliable workhorse at a competitive price.

Beyond the products themselves, Mega IT Stores is renowned for our exceptional customer service. Our team of knowledgeable and friendly staff is dedicated to providing expert advice and ensuring you find the ideal technology to fit your specific needs and budget. We don’t stop there – our commitment extends to after-sales support, guiding you through any questions or issues you may encounter.

So, if you’re searching for a reliable and trusted partner for all your IT needs, look no further than Mega IT Stores. We offer a winning combination of quality products, competitive prices, and exceptional customer service, making us your one-stop shop for navigating the ever-evolving world of technology.

We at Mega-IT are committed to providing excellent customer service and ensuring you have a smooth experience. If you have any questions about our products, services, or need assistance placing an order, don’t hesitate to reach out to our friendly team. Here are the different ways you can contact us:

• Email: Our email address is online@mega-it.co.za. This is a great option for detailed inquiries or if you need to send attachments. We strive to respond to all emails within 24 business hours.
• Phone: You can call us directly at 087 550 1962. Our phone lines are staffed by knowledgeable representatives Monday to Friday, 9:00 AM to 5:00 PM SAST.

We look forward to hearing from you and helping you with all your IT needs!

At Mega IT Stores, we understand that your tech needs don’t always follow a strict schedule. That’s why we offer a variety of ways to connect with us and get the support you deserve.

Dedicated Customer Service:

Our friendly and knowledgeable customer service representatives are available to answer your questions and assist you with your purchases during the following hours:

Monday to Friday: 8:00 AM to 4:30 PM South African Standard Time (SAST)
Saturday: 8:00 AM to 1:00 PM SAST

Looking for Weekend Assistance?

No problem! While our physical store is closed on Sundays and public holidays, our online store is always open! That’s right, you can browse our extensive selection of computers, components, peripherals, and more 24/7. So, whether you’re a night owl or have a busy schedule, you can shop at your convenience and place your order whenever it works best for you.

Need Help During Business Hours?

If you prefer a more personalized touch, our friendly staff is happy to assist you in-store during our regular business hours. They can help you find the perfect product for your needs, answer your questions, and guide you through the buying process.

We’re Here for You!

At Mega IT Stores, we’re committed to providing exceptional customer service and making your shopping experience a breeze. So, no matter how you choose to connect with us, you can be confident that you’ll receive the support you need

Absolutely! At your convenience, we offer a variety of secure payment methods to ensure a smooth and worry-free checkout process:

• Debit Cards: We accept most major debit cards for a quick and familiar way to pay. This option is perfect if you prefer to manage your funds directly through your bank account.
• Payflex: Looking to spread your purchase out over time? We’ve partnered with Payflex to offer a convenient way to pay for your order in installments, often at zero additional cost. This allows you to enjoy your purchase now and budget the payments to fit your needs.
• Secure ID EFT: For those who prefer the security and directness of a bank transfer, we offer Secure ID EFT. This secure online payment system eliminates the need to share your bank details with us, as the transfer is initiated directly through your bank’s secure platform.

For any further information or questions about our payment options, our friendly customer service team is happy to assist you. They can provide additional details on each method and help you choose the one that best suits your needs.

At Mega IT Stores, we understand that the security of your online transactions is paramount. We take every precaution to ensure a safe and trustworthy shopping experience, protecting your valuable financial information every step of the way.

Here’s how we prioritize your online transaction security:

• Secure Data Storage: We never store your credit card details directly on our website. This significantly reduces the risk of unauthorized access in the event of a cyberattack. Your credit card information is transmitted securely using industry-standard encryption protocols. This encryption scrambles your data, making it unreadable to anyone who might try to intercept it.
• Verified Payment Processors: We only partner with reputable and PCI DSS (Payment Card Industry Data Security Standard) compliant payment processors. These processors have rigorous security measures in place to safeguard your financial information.
• Fraudulent Activity Detection: We employ advanced fraud detection systems to monitor transactions in real-time. These systems analyze various factors to identify and prevent suspicious activity. This helps us protect you from unauthorized purchases and fraudulent transactions.
• Two-Factor Authentication (2FA): We strongly recommend enabling 2FA on your account. This adds an extra layer of security by requiring a secondary verification code, typically sent to your phone, in addition to your password when making a purchase.
• Transparency and Communication: We are committed to being transparent about our security practices. Our website provides detailed information about the measures we take to protect your information.

We also encourage you to contact our knowledgeable customer service team if you have any questions or concerns about our online payment security protocols. We are happy to assist you and provide further clarification.

Currently Focusing on South Africa:

• At Mega IT Stores, we’re dedicated to providing our South African customers with the best possible experience. That includes secure and efficient delivery throughout the country. We’ve partnered with The Courier Guy, a trusted logistics provider, to ensure your tech purchases arrive promptly and safely at your doorstep.

Looking Beyond Borders:

• We understand that the world of technology transcends geographical boundaries. While our online store is currently optimized for South African customers, we recognize the potential interest from international tech enthusiasts.

Exploring Future Possibilities:

• If you’re located outside of South Africa and have your sights set on a specific gadget from Mega IT Stores, we encourage you to reach out! Our friendly customer service team can be reached directly at online@mega-it.co.za. While we can’t guarantee international fulfillment at this time, our team is happy to answer your questions and explore potential solutions on a case-by-case basis. We’re constantly evaluating our operations, and international expansion might be on the horizon.

Stay Tuned!

• In the meantime, feel free to browse our extensive selection of products online. You might just find the perfect tech companion you’ve been searching for! We appreciate your interest in Mega IT Stores, and we’ll keep you updated on any future developments regarding international shipping.

Need a copy of your invoice? No problem!

Mega-IT Stores understands the importance of proper recordkeeping. To retrieve a copy of your invoice, simply follow these steps:

• Reach out to our dedicated team:  Send an email to either online@mega-it.co.za or accounts@mega-it.co.za. Both departments can handle your request efficiently.

• Include your order number for faster service:  To ensure a smooth retrieval process, kindly include your online order number in the subject line of your email. Alternatively, you can mention it in the body of your email as well. This helps our team quickly locate your specific purchase details.

• Sit back and relax, we’ll take care of the rest:  Once we receive your email request, our team will promptly locate your invoice and forward it to the email address associated with your original order. You can expect to receive it within a short timeframe.

Additional Tips: For your reference, it’s a good idea to save the email confirmation you receive after placing an order. This confirmation typically includes your order number, which can be helpful if you need to request an invoice later on.

If you have any questions or require further assistance with obtaining your invoice, don’t hesitate to contact our customer service team. We Will be happy to help!

Our typical order processing time is between 3-5 business days. This means that after you place your order, our fulfillment team will carefully pick, pack, and prepare your items for shipment.

Once your order is processed, you will receive a notification with tracking information so you can follow your order’s journey. For more detailed information on shipping estimates and delivery timelines based on your location, please visit our Shipping and Delivery policy.

If you haven’t been able to find what you’re looking for on our website, don’t worry! We’re here to help.

Here’s what you can do:

• Request a Product: Let us know what you’re looking for! We have a vast network of suppliers and may be able to source the product for you, even if it’s not currently listed on our website, for more information go to the Request a Product page.

• Provide Details: The more information you can give us about the product you’re looking for, the better. This could include things like the brand name, model number, specific features, or even a description.

• We’ll Do the Searching: Once you’ve submitted your request, our team will get to work searching for the product. We’ll check our various channels and suppliers to see if we can find it.

• We’ll Keep You Updated: We’ll communicate with you throughout the process to let you know if we’re able to locate the product and, if so, provide you with an estimated timeframe and any additional details.

We’re Here to Help!

Our goal is to be your one-stop shop for all your needs.  By offering product requests, we go beyond what’s just listed on the website and strive to provide exceptional customer service.  So, if you can’t find what you’re looking for, don’t hesitate to reach out! We’re here to help in any way we can.

Here’s how we can help you resolve the issue quickly and easily:

• Document the Damage: Upon receiving your package, inspect it carefully for any signs of external damage. If you notice tears, punctures, crushing, or anything that might have compromised the contents, take pictures of the packaging before opening it. Then, carefully open the package and document any damage to the product itself. Take clear photos from various angles, highlighting any cracks, dents, broken parts, or malfunctioning features.

• Contact Us Promptly:  Let us know about the damaged item as soon as possible. The sooner we are aware of the issue, the faster we can get a resolution in place for you. You can contact our customer service team by phone, email, or live chat (mention the available contact methods here).

• Provide Details:  When contacting us, please include your order number, a brief description of the damage, and the photos you took in step 1. This information will help us process your request efficiently.

• Returns and Replacements: Depending on the severity of the damage and the availability of the item, we will offer you a few options:

• Replacement: In most cases, we will be happy to send you a replacement item free of charge.

Please note:  We may ask you to return the damaged item to us for inspection purposes. We will provide you with a prepaid shipping label to cover the return costs.

We value your business and want to ensure a positive experience with our company. If you have any questions or concerns about damaged goods, please don’t hesitate to contact us., or alternatively you can read our full policy on our Shipping & Delivery